Customer Service Specialist Apprentice

Job Introduction

Two year fixed term contract 

£15,414 per annum 

37 hours per week 

We are seeking a friendly and enthusiastic apprentice to join the Sales & Events Team at the Princes Hall Theatre in Aldershot. This is a fantastic opportunity to gain hands on experience in a busy theatre environment while working towards a Level 3 Customer Service Specialist Apprenticeship. 

As part of the Box Office and Front of House team, you’ll be the welcoming face of the theatre, helping customers with ticket bookings, enquiries, and event information. You’ll also support the administration of sales, marketing, and events, and assist with stewarding and bar duties during performances. 

You’ll gain experience in: 

• Operating box office systems and managing customer data
• Delivering excellent customer service in person, by phone, and online
• Supporting marketing and membership schemes
• Working front of house during live events
• Handling cash and card transactions securely
• Communicating effectively with colleagues and customers

We’re looking for someone who: 

• Has a passion for theatre and live events
• Is organised, reliable, and a great team player
• Communicates clearly and confidently
• Is keen to learn and develop professionally
• Can work evenings and weekends as part of a rota

You’ll be supported by an experienced team and receive regular training to help you succeed in your role and apprenticeship.  

If you don’t already hold Level 2 English and Maths, you’ll be supported to achieve these before your end point assessment. 

For an informal discussion about the post, please contact Tim Astley, Commercial Manager - Theatre & Leisure on 01252 398 577. 

The closing date for the receipt of applications is Wednesday 20th August.